ubselearn

MBA+ in Hotel and Hospitality Management

By ubselearn Categories: MBA+
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About Course

This course is designed to introduce the student to Customer Service Representative work with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. In Hotels and Hospitality industry, Customer Service and Front Office Operations is the image of the hotel where the customers at first sighting see through the standard and integrity of the hotel.

Course Content

Session 1

  • MBA 511 BUSINESS COMMUNICATION AND NEGOTIATION
    00:00
  • BAM 512 BUSINESS ETHICS AND INTEGRITY
    00:00
  • HHM 512 CUSTOMER SERVICE AND FRONT OFFICE OPERATION
    00:00
  • BAM 512 BUSINESS ETHICS AND INTEGRITY
    00:00

Session 2

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